Refund Policy
At Klyra, your satisfaction matters to us. If there’s an issue with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery. To qualify for a return:
Items must be unused and in their original condition
Items must be returned in their original packaging
To request a return, please contact us at support@klyraco.com with your order number and a brief explanation.
Please note: Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect upon arrival.
Refunds
Once we receive and inspect your returned item, we’ll notify you regarding approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to process, depending on your bank or payment provider
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include:
Your order number
Clear photos showing the issue
We’ll arrange a replacement or issue a refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank or card account again
Contact your credit card company (processing times can vary)
Contact your bank
If the issue persists, reach out to us at support@klyraco.com.
Non-Refundable Items
The following items are not eligible for refunds:
Gift cards
Items marked as final sale
Exchanges
We only offer exchanges for items that arrive damaged or defective. If you need an exchange, please contact support@klyraco.com.
Shipping Disclaimer
Klyra works with fulfillment partners, including international suppliers. Shipping times may vary, and delays caused by carriers, customs, or circumstances outside our control are not eligible for refunds once an order has shipped.
Contact Us
For questions about this Refund Policy, please contact us at:
support@klyraco.com